Privacy Policy

Privacy Policy

Last updated: June 29, 2026

Walnut designs products and services built around clarity, trust, and privacy. This Privacy Policy explains how Walnut collects, uses, discloses, stores, and protects personal information when you visit our website, place an order, contact us, subscribe to updates, or otherwise interact with our online store and related services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

"Personal information" means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to you or another individual. Depending on how you interact with Walnut, we may collect the following categories of personal information.

Information You Provide

We may collect information you provide directly, including:

  • Contact information, including your name, email address, phone number, billing address, shipping address, and other contact details.

  • Order information, including products purchased, purchase history, returns, exchanges, warranty requests, cancellations, shipping preferences, and customer support history.

  • Payment information, including billing information, transaction details, payment confirmations, and payment method information. Payment card information is securely processed by our payment providers and is not stored directly by Walnut.

  • Communications you send to us through email, contact forms, customer support, surveys, social media, or other communications.

  • Marketing preferences, including whether you choose to receive newsletters, product announcements, promotional offers, SMS messages, or other marketing communications.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device type and operating system.

  • Pages viewed.

  • Products viewed.

  • Shopping cart and checkout activity.

  • Referring websites.

  • Session activity.

  • Website interactions.

  • Cookies and similar technologies used to operate the website, improve performance, understand website traffic, prevent fraud, and measure marketing effectiveness.

Information From Third Parties

We may receive personal information from trusted third parties, including:

  • Shopify and commerce platform providers.

  • Payment processors.

  • Shipping and fulfillment providers.

  • Fraud prevention providers.

  • Google Analytics.

  • Marketing service providers.

  • Customer support providers.

  • Other service providers where permitted by law.

How We Use Personal Information

We use personal information to operate Walnut, provide our products, support our customers, improve our services, and comply with legal obligations.

Orders and Fulfillment

We use personal information to:

  • Process orders.

  • Confirm payments.

  • Ship products.

  • Provide order updates and shipping notifications.

  • Process returns, exchanges, refunds, cancellations, and warranty requests.

  • Maintain customer and transaction records.

Customer Support

We use personal information to:

  • Respond to questions and support requests.

  • Resolve order or shipping issues.

  • Send important notices regarding purchases, warranties, policies, or service updates.

Product and Website Improvement

We use personal information to:

  • Improve our products and website.

  • Improve checkout and customer experience.

  • Analyze website traffic and customer interactions.

  • Develop new products and features.

  • Personalize your shopping experience where permitted by law.

Marketing

We use personal information to:

  • Send newsletters.

  • Send product announcements.

  • Share promotional offers.

  • Share Walnut updates and keynotes.

  • Measure the effectiveness of marketing campaigns.

You may opt out of marketing communications at any time using the unsubscribe link included in our emails or by following the instructions provided in SMS messages.

Security, Fraud Prevention, and Legal Compliance

We use personal information to:

  • Detect and prevent fraud.

  • Protect our website and customers.

  • Verify identities where appropriate.

  • Enforce our Terms of Service.

  • Comply with applicable laws, regulations, court orders, and legal processes.

How We Share Personal Information

We may share personal information only as reasonably necessary to operate our business or comply with applicable law.

These recipients may include:

  • Shopify and related commerce services.

  • Payment processors.

  • Shipping and fulfillment providers.

  • Website hosting providers.

  • Cloud storage providers.

  • Google Analytics.

  • Customer support providers.

  • Email service providers.

  • Fraud prevention and security providers.

  • Professional advisors, including lawyers, accountants, insurers, auditors, and consultants.

  • Government authorities or regulators when required by law.

  • Parties involved in mergers, acquisitions, financing, restructuring, bankruptcy, or similar business transactions.

We may also share information where you direct us to do so or where you provide consent.

Analytics and Cookies

Walnut uses cookies and similar technologies to:

  • Operate the website.

  • Remember your preferences.

  • Improve website performance.

  • Analyze website traffic.

  • Prevent fraud.

  • Support checkout functionality.

  • Measure marketing performance.

We currently use Shopify's built-in analytics tools and Google Analytics to understand how visitors use our website and improve our products and services.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality, saved preferences, shopping cart functionality, or checkout.

No Sale of Personal Information

Walnut does not sell your personal information for money.

Certain privacy laws define "sharing" or "targeted advertising" broadly. Depending on applicable law and our use of analytics or marketing technologies, some data sharing may be considered sharing for advertising purposes. Where required by law, you may have the right to opt out.

Product Privacy

MetroBand is designed to operate without an app and does not use a camera, microphone, or body tracking.

MetroBand does not collect personal information from your body or surroundings.

MetroBand functions independently and does not transmit usage, vibration, or performance data to Walnut during normal operation.

Our website may still collect personal information necessary to process purchases, provide customer support, improve our services, analyze website usage, prevent fraud, and comply with legal obligations as described in this Privacy Policy.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders.

  • Provide customer support.

  • Process warranty claims.

  • Process returns and refunds.

  • Maintain transaction records.

  • Comply with tax, accounting, and legal obligations.

  • Resolve disputes.

  • Prevent fraud.

  • Improve our products and services.

Retention periods vary depending on the type of information and applicable legal requirements.

Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmitting information over the internet or storing information electronically is completely secure. As a result, we cannot guarantee absolute security.

If you believe your interaction with Walnut is no longer secure, please contact us immediately.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate personal information.

  • Request deletion of personal information, subject to legal exceptions.

  • Request a portable copy of certain personal information.

  • Opt out of certain data sharing or targeted advertising where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal certain privacy decisions where required by law.

These rights may vary depending on your location and applicable law.

To exercise your privacy rights, contact:

support@walnutcore.com

We may verify your identity before processing your request.

We will not discriminate against you for exercising your privacy rights.

California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

The categories of personal information we may collect include:

  • Identifiers, including name, email address, phone number, IP address, billing address, and shipping address.

  • Commercial information, including products viewed, purchased, returned, exchanged, or canceled.

  • Internet or network activity, including browsing behavior, website interactions, checkout activity, and device information.

  • Approximate geolocation information derived from IP address.

  • Payment and transaction information.

  • Communications with Walnut.

  • Inferences used to improve services and customer experiences.

We collect and use this information for the purposes described in this Privacy Policy.

We do not knowingly sell or share the personal information of individuals under the age of majority in their jurisdiction.

California residents may request access, correction, deletion, or information regarding certain sharing activities by contacting:

support@walnutcore.com

International Users

Walnut currently sells and ships products only within the United States.

If you access our website from outside the United States, your personal information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.

Children's Privacy

Our services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to Walnut, please contact us at support@walnutcore.com. If we determine that personal information has been collected where prohibited by law, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Warranty and Returns

MetroBand includes a limited one-year warranty against manufacturing defects.

Eligible products may be returned within 30 days of delivery in accordance with our Refund Policy.

Please review our separate Warranty and Refund Policies for complete details, limitations, and eligibility requirements.

Legal Compliance

We may disclose personal information when reasonably necessary to:

  • Comply with applicable laws and regulations.

  • Respond to lawful government requests.

  • Comply with subpoenas or court orders.

  • Enforce our Terms of Service.

  • Protect Walnut, our customers, or others.

  • Prevent fraud or illegal activity.

  • Defend legal claims.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, products, legal obligations, or privacy practices.

When changes are made, we will update the "Last updated" date at the top of this Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Walnut

Email: support@walnutcore.com