Privacy Policy

Privacy Policy

Last updated: May 14, 2026

Walnut designs products and services built around clarity, trust, and privacy. This Privacy Policy explains how Walnut collects, uses, discloses, stores, and protects personal information when you visit our website, place an order or preorder, contact us, subscribe to updates, or otherwise interact with our online store and related services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to you or another person. Depending on how you interact with Walnut, we may collect the following categories of personal information.

Information You Provide

We may collect information you provide directly, including:

  • Contact information: name, email address, phone number, billing address, shipping address, and other contact details.
  • Order and preorder information: products ordered, preorder status, purchase history, returns, exchanges, cancellations, shipping preferences, and customer support history.
  • Payment information: payment method details, billing information, transaction details, payment confirmation, and related checkout information. Payment card details are processed by secure payment providers and are not stored directly by Walnut.
  • Account information:  
  • Communications: information you provide when contacting us by email, forms, social media, customer support channels, surveys, or other communications.
  • Marketing preferences: whether you choose to receive product updates, early access announcements, launch information, promotional emails, SMS messages, or other marketing communications.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

  • Device information: IP address, browser type, device type, operating system, unique identifiers, and network information.
  • Usage information: pages viewed, links clicked, products viewed, items added to cart, checkout activity, session activity, referring pages, and general interaction with the website.
  • Cookies and similar technologies: cookies, pixels, tags, local storage, analytics tools, and similar technologies used to operate the site, remember preferences, improve performance, understand traffic, prevent fraud, and support marketing.

Information From Third Parties

We may receive personal information from service providers, commerce tools, payment processors, fraud prevention providers, shipping and fulfillment partners, analytics providers, marketing partners, customer support tools, social media platforms, or other third parties where permitted by law.

How We Use Personal Information

We use personal information to operate Walnut, provide our products, support customers, protect our services, and improve the Walnut experience.

Orders, Preorders, and Fulfillment

We use personal information to:

  • Process orders and preorders.
  • Confirm payments.
  • Arrange shipping and delivery.
  • Provide order updates and shipment notifications.
  • Process returns, exchanges, cancellations, refunds, and warranty-related requests.
  • Manage inventory, fulfillment, and customer records.

Customer Support

We use personal information to:

  • Respond to questions, requests, and support inquiries.
  • Troubleshoot order, product, shipping, or account issues.
  • Send important notices about purchases, preorders, policies, product updates, safety information, or service changes.

Product and Service Improvement

We use personal information to:

  • Improve our website, products, services, checkout experience, and customer support.
  • Understand how customers interact with our store.
  • Analyze product interest, demand, traffic, and performance.
  • Develop new features, products, and services.
  • Personalize your shopping experience where permitted by law.

Marketing and Communications

We use personal information to:

  • Send product updates, launch announcements, preorder updates, promotional offers, early access information, and other marketing communications.
  • Show relevant advertising on our website or other platforms.
  • Measure and improve marketing campaigns.
  • Allow you to opt out of marketing communications at any time.

Security, Fraud Prevention, and Legal Compliance

We use personal information to:

  • Detect, investigate, and prevent fraud, abuse, unauthorized activity, chargebacks, security incidents, and illegal conduct.
  • Protect Walnut, our customers, our website, and our services.
  • Verify identity where necessary.
  • Enforce our Terms of Service, policies, and legal rights.
  • Comply with applicable laws, regulations, tax obligations, legal processes, and government requests.

How We Share Personal Information

We may share personal information with trusted third parties only as needed to operate our business, provide our services, comply with law, or protect our rights. These may include:

  • Commerce and checkout providers: to operate our online store, checkout, payments, analytics, fraud prevention, and related commerce services.
  • Payment processors: to securely process transactions, refunds, and payment confirmations.
  • Shipping and fulfillment partners: to pack, ship, deliver, track, and manage orders.
  • Technology and operations providers: including website hosting, cloud storage, analytics, data security, email delivery, customer support, and business operations tools.
  • Marketing and advertising partners: to send communications, measure campaigns, and show relevant advertising where permitted by law.
  • Professional advisors: including lawyers, accountants, insurers, auditors, consultants, and financial advisors.
  • Legal and regulatory parties: when required to comply with law, legal process, subpoenas, court orders, government requests, tax obligations, or to protect legal rights.
  • Business transaction parties: in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction.
  • Other parties with your direction or consent: such as when you choose to connect with third-party services, social platforms, or integrations.

Service Providers and Commerce Partners

We use trusted commerce, payment, analytics, fulfillment, security, marketing, and technology providers to operate our website and deliver our services. These providers may process personal information as needed to support checkout, payments, fraud prevention, order fulfillment, analytics, customer support, marketing, and related store operations.

Some providers may process information in accordance with their own privacy practices where permitted by law.

No Sale of Personal Information

Walnut does not sell your personal information for money.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Depending on your location and our use of certain analytics, advertising, or commerce services, some data sharing may be considered “sharing” or “targeted advertising” under applicable privacy laws. Where required, you may have the right to opt out.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember preferences.
  • Improve speed, performance, and security.
  • Understand website traffic and customer behavior.
  • Support checkout, cart, analytics, fraud prevention, and marketing.
  • Measure advertising and promotional performance.

You may be able to manage cookies through your browser settings, device settings, or any cookie tools made available on our website. Disabling certain cookies may affect site functionality, checkout, saved preferences, or shopping features.

Marketing Choices

If you subscribe to marketing communications, we may send you emails, SMS messages, or other communications about Walnut products, launches, preorders, promotions, and updates.

You can opt out of promotional emails by using the unsubscribe link in our emails. You may still receive non-promotional messages, such as order confirmations, preorder updates, shipping notices, account notices, customer support responses, policy updates, or other transactional communications.

Product and Device Privacy

MetroBand is designed to operate without an app, camera, microphone, or account-based body tracking. MetroBand does not collect personal information from your body or surroundings.

Walnut’s website and online store may still collect personal information needed for orders, preorders, payments, shipping, customer support, analytics, marketing, fraud prevention, and legal compliance, as described in this Privacy Policy.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide products and services.
  • Complete orders and preorders.
  • Maintain business and transaction records.
  • Provide customer support.
  • Comply with tax, accounting, legal, and regulatory obligations.
  • Resolve disputes.
  • Prevent fraud and enforce our rights.
  • Improve our products, services, and operations.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and business needs.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission, storage system, or security measure is completely secure. We cannot guarantee absolute security.

You are responsible for keeping any account credentials confidential. If you believe your interaction with Walnut is no longer secure, please contact us immediately.

Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

  • Access / Know: request access to personal information we maintain about you.
  • Correction: request correction of inaccurate personal information.
  • Deletion: request deletion of personal information, subject to legal exceptions.
  • Portability: request a copy of certain personal information in a portable format.
  • Opt out: opt out of certain data sharing, targeted advertising, or sale/sharing as defined by applicable law.
  • Limit use of sensitive information: where applicable, request limits on certain uses of sensitive personal information.
  • Withdraw consent: where processing is based on consent, withdraw that consent.
  • Appeal: appeal certain decisions where required by law.

These rights are not absolute and may depend on your location, the type of information involved, and applicable legal exceptions.

To exercise privacy rights, contact us at:

support@walnutcore.com

We may need to verify your identity before completing your request. You may also designate an authorized agent where permitted by law, but we may require proof of authorization and may need to verify your identity directly.

We will not discriminate against you for exercising privacy rights.

California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act and related California privacy laws.

The categories of personal information we may collect include:

  • Identifiers: name, email address, phone number, IP address, billing address, and shipping address.
  • Commercial information: products viewed, purchased, preordered, returned, exchanged, or canceled.
  • Internet or network activity: browsing activity, device information, website interactions, and checkout activity.
  • Geolocation information: approximate location inferred from IP address.
  • Payment and transaction-related information.
  • Communications with Walnut.
  • Inferences: information drawn from the above categories to improve services, personalize experiences, and support marketing.

We collect and use this information for the purposes described in this Privacy Policy. We disclose it to the categories of third parties described above.

We do not knowingly sell or share personal information of individuals under 16 years of age.

California residents may request access, deletion, correction, and opt out of certain sale or sharing activities as defined by California law. To submit a request, contact:

support@walnutcore.com

International Users

Walnut is based in the United States. If you access our website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where Walnut or its service providers operate.

These countries may have data protection laws different from those in your country. Where required, we rely on appropriate safeguards for international transfers, such as standard contractual clauses or other legally recognized mechanisms.

Children’s Privacy

Our services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe a child has provided personal information to Walnut, please contact us at:

support@walnutcore.com

If we learn that we have collected personal information from a child where prohibited by law, we will take appropriate steps to delete it.

Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, content, or policies of third parties. If you visit a third-party website or use a third-party service, you should review its privacy policy and terms.

Legal Compliance

We may disclose or use personal information when necessary to comply with applicable laws, regulations, tax obligations, legal processes, government requests, court orders, subpoenas, or similar legal requirements. We may also use or disclose information to enforce our terms, protect our rights, protect our customers, prevent harm, or defend against legal claims.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, products, services, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date above and provide notice where required by law.

Contact Us

For privacy questions, requests, or concerns, contact us at:

Walnut
Email: support@walnutcore.com