Shipping Policy

Last updated: June 29, 2026

Walnut currently ships within the United States only.

Shipping Rates

Orders of $49 or more qualify for free standard shipping.

Orders under $49 are charged a $7.99 flat shipping fee.

Shipping rates, methods, and availability may change based on order size, destination, carrier availability, and promotional offers.

Order Processing

For products that are in stock, orders typically ship within 1 to 3 business days after payment has been processed, unless otherwise stated on the product page or at checkout.

Orders are not processed or shipped on weekends or holidays.

During periods of unusually high order volume, product launches, promotional events, inventory constraints, severe weather, carrier disruptions, supply chain issues, or other circumstances beyond our reasonable control, order processing and shipping may take longer than estimated.

Any shipping or delivery dates displayed on our website, at checkout, or in order confirmations are estimates only and are not guaranteed. Delays of several days or, in some circumstances, several weeks may occur.

If a significant delay affects your order, Walnut will make reasonable efforts to keep you informed by email and provide updates as they become available.

Tracking

Once your order ships, you will receive tracking information by email or SMS, where available.

Tracking updates are provided by the shipping carrier and may not appear immediately after a shipping label has been created.

Separate Shipments

Items within the same order may ship separately depending on inventory availability, fulfillment timing, or carrier requirements.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Walnut is not responsible for delays, failed deliveries, lost packages, or additional costs resulting from incorrect, incomplete, or outdated shipping information.

If you notice an address error after placing an order, contact support@walnutcore.com as soon as possible. While we will make reasonable efforts to update your order, we cannot guarantee changes can be made once fulfillment has begun.

Delivered Packages

Once a package is marked as delivered by the shipping carrier, Walnut is not responsible for lost or stolen packages.

If your package is marked as delivered but cannot be located, please check with household members, neighbors, your building management, mailroom, or the carrier before contacting us.

Walnut may assist with carrier claims where appropriate, but replacement or refund decisions remain at Walnut’s discretion except where otherwise required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact support@walnutcore.com within 30 days of delivery.

Please include your order number along with photographs of the product, packaging, and any visible damage.

If approved, Walnut may repair, replace, or refund the item at no additional cost to you.

Returns

Returns are governed by our Return & Refund Policy.

Eligible MetroBand returns are subject to a $9.99 return shipping fee when Walnut provides a prepaid return label.

Cool-Fit Sleeves, accessory bundles, and other wearable accessories are final sale unless they arrive defective, damaged, or incorrect.

Shipping Restrictions

Walnut currently ships only within the United States.

International shipping is not currently available but may be offered in the future.

Contact

For shipping questions, please contact:

Walnut

Email: support@walnutcore.com