Return & Refund Policy

We want you to feel confident in every Walnut purchase.

Order Cancellations

Orders may be cancelled at any time before they have shipped for a full refund.

Once an order has shipped, it is subject to the return policy below.

MetroBand Returns

MetroBand may be returned within 30 days of delivery if it is in its original condition and includes all original components, accessories, documentation, and packaging.

To start a return, contact us at support@walnutcore.com. Returns must be approved and issued a return authorization before being sent back.

A $9.99 return shipping fee will be deducted from your refund when Walnut provides a prepaid return label. We do not charge any additional restocking fee.

Products showing excessive wear, accidental damage, misuse, modification, or missing components may receive a reduced refund or may not be eligible for a refund.

Accessories

Cool-Fit Sleeves, accessory bundles, and other wearable accessories are final sale and cannot be returned or exchanged unless they arrive defective, damaged, or incorrect.

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect, please contact support@walnutcore.com within 30 days of delivery.

If approved, Walnut may repair, replace, or refund the item at no additional cost to you.

Refund Timing

Once your return is received, inspected, and approved, refunds will be issued to your original payment method within 5 to 7 business days. Your bank or payment provider may require additional time to post the refund.

Contact

For return, refund, or cancellation questions, please contact:

support@walnutcore.com